REFUND POLICY

 

At Marco Enzolani, we take great pride in the craftsmanship and quality of our jackets. Our goal is to deliver a flawless experience every time you shop with us. Please review the following policy to understand how returns, alterations, and refunds are handled.

 

Returns – Regular Orders

• Returns and exchanges are accepted within 30 days of delivery.
  
• Items must be unworn, unused, unwrinkled, undamaged, and in resellable condition, with all tags and original packaging intact.
  
• Complimentary items included in the order must also be returned.
  
• Customers are responsible for return shipping costs unless the product is defective or incorrectly supplied.
  
• Once your return is received, it will be inspected within 72 hours. After approval, your exchange or refund will be processed.
  

 

Made-to-Measure Orders

• Made-to-measure pieces are tailored specifically to your measurements and cannot be resold.
  
• Returns, cancellations, or refunds are not accepted for made-to-measure garments once production begins.
  
• If your jacket does not fit as expected, Marco Enzolani offers one complimentary alteration to achieve the correct fit.
  
• Customers are responsible for the shipping costs when sending items back for alteration.
  
• Please note: Only one free alteration is provided; further adjustments may incur additional charges.
  

 

Refunds

Refunds are only applicable on:

• Approved returns from regular orders.

Processing Timelines:

• Refunds are issued within 7 business days of approval.
  
• Depending on your payment method, refunds may take up to 10 working days to appear in your account.
  
• You will receive an email confirmation once your return or refund is completed.
  
• Shipping fees are non-refundable unless the product is faulty or incorrectly supplied.

 

Exchanges

• For regular orders, exchanges are available within 30 days of delivery, subject to availability.
  
• Made-to-measure orders are not eligible for exchanges, but customers may request their complimentary alteration.

 

Non-Returnable Items

The following cannot be returned, refunded, or exchanged:

• Made-to-measure garments are finalized, once production has begun.
  
• Products damaged due to misuse, improper care, or not in their original condition.
  
• Items returned after the 30-day window.
  
• Gift cards or promotional vouchers.
  

 

Order Acceptance & Payment

• Prices and product availability may change without prior notice.
  
• Errors, if discovered, will be corrected promptly.
  
• If a pricing error occurs:
  
• If the correct price is lower, we will refund the difference.
  
• If the correct price is higher, we may contact you for instructions or cancel the order.
  
• Marco Enzolani reserves the right to decline or cancel service to any customer at any time, for any reason.
  

 

Contact Us

For any queries about returns, alterations, or refunds, please contact our Customer Support team at:
support@marcoenzolani.com