Shipping Policy
We offer free shipping with fast delivery can be a major draw for customers. It not only removes the burden of extra shipping costs but also ensures that your customers receive their purchases promptly, enhancing their overall shopping experience. This combination of benefits is likely to attract and retain customers, especially in the competitive market for premium leather jackets like those offered by Marco Enzolani. Fast delivery is often a key factor influencing purchasing decisions, so offering this as part of your service can be a significant selling point for your brand.
Offering regular-sized items with shipping times of 6 to 10 business days is quite reasonable. This timeframe allows customers to anticipate when they'll receive their purchases, setting clear expectations for delivery. It's essential to communicate this information clearly on your website or during the purchasing process, as customers appreciate knowing when to expect their orders. Providing a predictable timeline helps manage customer satisfaction and prevents misunderstandings about shipping times. If you maintain consistency and reliability within this timeframe, it can contribute positively to your brand's reputation for delivering as promised.
We strive to minimize fulfillment time .After confirmation of details such as measurements.
After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep.
World Wide Delivery
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.
Courier Service
In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
APO/PO Box Addresses
For your safety and security, we do not deliver to APO, FPO or PO box addresses.
Duty
All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Complimentary Items
Orders exceeding 10 products don’t include complimentary items by default. Exceptions may apply in cases approved by our customer support representatives.
Other Policies
Once the payment is received, the customer will be notified via email of order confirmation.
Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company. We recommend you to follow up with the courier once you are provided with the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and in this case, we won’t be responsible.
If you have multiple orders that are all shipping to the same address, we may combine them into a single shipment at our own discretion (unless otherwise instructed) to save time and money.
Once your order is dispatched, we can not reschedule the delivery to a different address. The customer will have to contact the respective courier company for further actions or a solution.
